Shipping & Returns
When will I receive my order?
We always do our best to pack and ship your order as quickly as possible.
Orders are usually processed within 2–5 business days. As soon as your order is on its way, you will receive an email with further shipping information.
Delivery within Germany usually takes 2–4 business days after shipping, 5–10 to Switzerland and 10–20 to the USA and Canada.
How much does shipping cost?
Shipping within Germany costs 3.99 €, orders from 35 € ship for free. Switzerland 12.99 €, USA and Canada 19.99 €. For those countries small orders, for example bookmarks or up to two coffee coozies, can be sent as a letter at a reduced rate. The exact shipping cost is always shown before you place your order.
Do you ship outside Germany?
Yes! We ship to Switzerland, the USA and Canada. Shipping costs are shown at checkout, delivery usually takes 5–10 business days to Switzerland and 10–20 business days to the USA and Canada. Customs duties or import taxes in the destination country are paid by the recipient.
What is your return policy?
You can return your order within 14 days after receiving it.
To be eligible for a return, your item must be:
- unused
- undamaged
- in its original condition
Please note that the return shipping costs are covered by the customer.
Once your return has arrived and has been checked, we will refund the purchase amount to your original payment method. Depending on your payment provider, it may take a few days for the refund to appear in your account.
If you have any questions about your return, you can always contact us through our contact form. We’re always happy to help.
Are some items excluded from returns?
Yes, some items may be excluded from returns.
This includes:
- items that are not returned in their original condition
- products that arrive used, damaged or incomplete
Please also note that some of our products, especially our cosmetic bags and coffee coozies, may have slight variations due to the handmade nature of the products. Small differences in color, size, print placement, pattern or stitching are not considered defects, but part of what makes each piece unique.
If you are unsure about a product or have any questions before placing your order, feel free to contact us. We’re always happy to help.
Payment
Which payment methods do you accept?
We accept a variety of common payment methods, depending on availability and your location.
These may include:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Shop Pay
All available payment options will be shown automatically at checkout.
If you have any questions about a specific payment method, feel free to contact us anytime. We’re happy to help.